Claudia Marshall Occupational Therapy and Consultancy appreciates your feedback and takes all comments and concerns seriously. All feedback is reviewed and used to improve services. If you would like to share feedback or make a complaint, you can do so in any of the following ways:

​

• Call 0482 958 189 or email contact@claudiamarshallotc.com.au to speak with Claudia, who will talk you through your feedback or provide more information about the process.

• Raise your complaint or feedback with Claudia during an appointment.

• Post a letter to PO Box 97, Scarborough WA 6019.

• Complete the Compliments and Complaints Form, and post it or give it to Claudia.
  ​

A family member, Elder, support worker, advocate or trusted person can help give feedback or give it on your behalf.

​

What happens next
 

If a response is requested, Claudia will get in touch to talk about the complaint and what you would like to happen. Claudia will look into the matter and let you know the outcome and what will be done.

​

Feedback can be given without a name. To stay anonymous, leave your name off and post the form or a letter. A direct response will not be possible, but the information will still be reviewed and considered.